Five Things to Consider When Investing in
Whose software is it, anyway?
Learn more about the company that owns the software. Find out how long they have been in the business. Are they dealing in similar software programs across different industries, or is this their only product? Get more information about their company size and business model. How do they sell? What kind of after-sales support do they offer in terms of training, troubleshooting and product updates?
You need to have answers to all these questions. This is especially important if you are investing a considerable amount of money in the software tool. You don’t want to purchase something that may be outdated or produced by a small operation that goes out of business in a couple of months leaving you with no updates or support. Plus, the most important thing, you need to be able to trust the software vendor with your data.
What’s the market saying?
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How much will you be actually paying?
Understand how much you will end up paying finally for using the software to its fullest potential. There are various kinds of pricing models. You may have to pay per user, per device or you may be offered a tiered pricing where certain features of the product are made available to you only upon subscribing to a higher tier. So, while the starting price of such software programs may be in single or double digits, to actually be able to put it to good use may end up costing you thousands of dollars!
How well does the software fit into your current business process. Remember, you are buying the software to make your existing process more efficient. If your process is already set and working optimally, you shouldn’t have to make any drastic changes to fit the software into it. Instead, it should make your process even smoother without causing any disruption. Secondly, let’s say you find it not to be a good fit for you. How easy will it be for you to get out of it in such an instance? Do you end up paying a penalty for early termination of the contract? This may be especially the case where it is a SaaS agreement
Not all software migrations go as perfectly as advertised. Just Google Failed ERP Rollouts for some high-profile examples. So, what keeps organizations from a smooth rollout?
ERP Advisor Groups writes, "One of the most common reasons for such a disaster is not having an experienced team running the project."
Whether you are buying from a value added reseller (VAR) or a software manufacturer directly, these are some of the elements you need to look into before investing in any business software. However, if you are like most business owners, then you’d probably be too busy to look into all these details. That’s where a trusted MSP can help you. They can recommend the right software based on your needs and also do the necessary due diligence for you before you make the purchase.