Managed Services vs Break-Fix

Break-Fix vs. Managed Services: What You Need to Know

Sebastian AbbinantiPerspectives

In response to the ever-increasing needs of modern-day IT operations, the managed services market has seen significant growth, with an estimated value of USD 834.7 billion. In making the decision to outsource your IT management, your business is left with two choices: break-fix vs. managed services.

“While break-fix has its place in the IT support landscape, managed services embody a proactive and comprehensive approach that aligns seamlessly with modern business requirements.

It's about moving from a reactive mindset to a proactive partnership, where we work hand in hand with our clients to optimize their technology infrastructure and minimize potential disruptions,” says Sebastian Abbinanti from The Isidore Group.

In this blog, we’ll explore the main differences between break-fix vs. managed services to help you choose the best solution for your needs.

Why Outsource Your IT?

The decision to outsource IT services has become a strategic move for many businesses, regardless of their size or industry

By partnering with a reliable IT service provider, your company can not only alleviate the burden on your in-house IT teams but also gain access to cutting-edge technologies, streamlined processes, and scalable solutions.

Outsourcing empowers companies to focus on their core competencies, improve operational efficiency, reduce costs, and ultimately achieve their strategic objectives while leaving the complexities of IT management in the hands of trusted experts.

It’s why over 92% of G2000 businesses are outsourcing their IT today.

Break-Fix vs Managed Services

Image Credit: Global Newswire

But what are the key differences between break-fix vs. managed services? Let’s take a look!

Break-Fix vs. Managed Services: Understanding the Two Approaches

1. Break-Fix

Break-fix services refer to a reactive IT support model where technical assistance is provided on a per-incident basis. In this approach, your business would engage IT professionals or service providers to resolve specific issues as they arise.

Companies using break-fix services seek assistance when their IT systems encounter problems, such as software malfunctions, hardware failures, or network issues.

The service provider is typically paid on an hourly or per-incident basis for diagnosing and fixing the problem. Break-fix services are primarily focused on resolving immediate technical issues rather than proactively managing and monitoring the entire IT infrastructure.

2. Managed Services

Managed services models represent a proactive and comprehensive approach to IT support and management. In this type of agreement, your business partners with a managed service provider (MSP) who takes responsibility for the ongoing management and maintenance of your IT operations.

This encompasses a wide range of services, including network monitoring, system updates and patches, data backup and recovery, cybersecurity, cloud computing, help desk support, and strategic IT planning.

Managed IT services providers often operate on subscription-based or fixed-fee models, offering predictable costs and reliable IT support. The goal of managed services is to prevent IT issues, optimize system performance, and provide strategic guidance to align your technology infrastructure with your business goals.

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What Are The Key Differences?

1. Service Model:

Break-Fix: This model operates on a reactive basis, where IT support is provided only when an issue or problem arises. Companies engage IT professionals on a per-incident basis, paying for services rendered as needed.

Managed Services: In contrast, managed services take a proactive approach, offering ongoing, comprehensive IT support. A managed service provider (MSP) becomes a strategic partner, taking responsibility for the client's IT infrastructure, monitoring systems, and providing continuous support.

2. Scope of Services:

Break-Fix: This model primarily focuses on resolving specific IT issues or emergencies as they occur. Services may include troubleshooting, software updates, hardware repairs, and network configuration.

Managed Services: Managed services encompass a broader range of offerings. They include proactive network monitoring, infrastructure management, cybersecurity measures, data backup and recovery, software patching, system optimization, and strategic IT planning.

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3. Cost Structure:

Break-Fix: With a break-fix model, IT costs are typically unpredictable and can vary widely based on the number and complexity of issues. Your company may face unexpected expenses and downtime when an IT problem arises.

Managed Services: Managed services follow a more predictable cost structure. As a client, you pay a fixed monthly or annual fee, allowing for budgetary predictability. This model often includes service level agreements (SLAs) that guarantee response times, minimizing downtime and associated costs.

4. Business Impact:

Break-Fix: With break-fix services, you face the risk of extended downtime, productivity loss, and potential damage to your reputation due to IT issues. Support is provided on an ad hoc basis, without considering the overall IT infrastructure's health and optimization.

Managed Services: Managed services prioritize the stability and performance of the entire IT environment. By actively monitoring systems, applying updates and patches, and optimizing networks, managed service providers help minimize disruptions, maximize uptime, and ensure business continuity.

Check out these additional resources to learn more about why you should outsource your IT services!

Break-Fix vs. Managed Services: Which Option is Right For Me?

Choosing between break-fix services and managed services depends on several factors specific to your business needs and goals. Consider the following guidelines to determine the best option for you:

  • Evaluate your IT requirements
  • Considerations related to budget
  • Downtime risk and tolerance
  • Long term IT strategy
  • In-house resources
  • Security risk

The Isidore Group places a strong emphasis on building long-term relationships with their clients. And it’s why we take the time to understand your unique business goals, challenges, and IT requirements, allowing us to tailor your services accordingly.

Break-Fix vs Managed Services

Learn more about how we can help align with your specific IT needs! Contact us today.