Chicagoland
Managed IT services in Aurora, Illinois, from our Burr Ridge headquarters.
Aurora organizations depend on technology that costs time and budget to maintain in-house. The Isidore Group serves Aurora from its Burr Ridge headquarters, with a Service Desk staffed 24/7/365 and remote support for every location.
The Isidore Group manages your infrastructure so your staff can focus on the business. Our headquarters at 114 Shore Drive in Burr Ridge supports Aurora, a service area.
The right mix of services depends on your operation. Without a partner who knows it, the wrong mix becomes an expensive mistake.
We scope the right mix with you, so IT spending sits under a defined scope.
Services
Managed IT services for Aurora organizations.
Each service covers a part of the IT environment your Aurora staff depend on every day. Together they run under one agreement scoped to your requirements.
Service Desk Support
Our Service Desk is staffed 24/7/365. It troubleshoots the day-to-day issues your Aurora staff run into and answers questions about the systems they use, by phone, email, or portal, so a stuck laptop or a locked account becomes a ticket instead of a lost afternoon.
Network Monitoring and Management
Monitoring runs 24/7/365, so many faults are found and fixed before they reach your users. Maintenance is scheduled around your operations.
Cloud Services
Microsoft 365 and Azure replace on-site servers and the capital spending they require, and your staff can work from anywhere. We plan and run the migration, then support the platform after it is live.
Security Services
Few organizations without a dedicated security team can track the threat landscape alone. We bring security assessments, endpoint and email security, firewalls, penetration testing, and managed detection and response to Aurora organizations, as scoped in the agreement.
Backup and Disaster Recovery
Backing up servers is the minimum. We also work through business continuity planning with Aurora organizations, so the data is backed up and a documented recovery procedure exists for getting the business running again after a disaster.
Professional Services
Some goals need project work beyond the standard service plan, such as a move to the cloud. Our vCIOs and vCTOs design that work, and each project is quoted separately in writing.
Results
Work our clients can point to.
How iFranchise Group Secured Reliable 24/7 IT Support for Global Client ServiceA franchise consulting firm with worldwide clients gained dependable, professional IT support and confidence in service security.
Unified IT & Security Modernization Strengthens Operations at Everest AcademyEverest Academy needed to improve both instructional technology and campus safety. The Isidore Group implemented a unified architecture that combined network infrastructure,…
The Isidore Group Reduces Downtime For Reyes Group, Ltd.Reyes Group, Ltd. needed reliable IT support to keep construction projects on schedule, including work at out-of-state locations. The Isidore Group delivered…
Questions
Questions Aurora organizations ask about managed IT.
How do managed IT services help me scale my business?
We manage and maintain your IT infrastructure so your time goes to growth. The services are built to change as your organization changes, and our vCIOs and vCTOs plan the projects that growth calls for, such as a move to the cloud.
How do you keep problems from becoming outages?
Our managed services monitor your network and systems 24/7/365, so problems can be found and resolved before they cause major disruptions. Backup, disaster recovery, and business continuity planning add a documented plan for getting back up and running after a disaster.
Who is accountable for the quality of the service?
Every account has a dedicated Director of Client Experience, who is accountable for the quality of your service. That person works with you to shape the mix of services and is your contact for any concern. Monitoring and maintenance catch many issues early, and the Service Desk handles your staff’s day-to-day technology issues.
What if my business needs specific or unusual IT services?
Managed IT is not one size fits all, so we start by learning what your business needs. Your Director of Client Experience shapes the mix of services around it, and our vCIOs and vCTOs design custom projects that go beyond a typical service plan. Those projects are quoted separately in writing.
How will managed IT affect my day-to-day operations?
The aim is to make day-to-day operations smoother, not to interrupt them. Maintenance and monitoring keep your systems running, and the Service Desk resolves technology issues so your staff can stay productive. Your Director of Client Experience is the single point of contact for anything that needs attention.
Next step
Talk with the team that serves Aurora.
To discuss managed IT for your Aurora organization, schedule a consultation with our headquarters at 114 Shore Drive in Burr Ridge.
- No obligation.
- Prefer to talk? Call 844.884.8040.
Ready to make your technology work harder for your business?
Schedule a complimentary 30-minute conversation with our team.
The form is unavailable right now. Prefer to talk? Call 630.884.8840.