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What are Managed IT Services and Why Do I Need Them?

Sebastian AbbinantiPerspectives

Managing information technology challenges is becoming increasingly difficult for businesses. Research indicates that 82% of businesses dealt with at least one unplanned downtime incident over the past three years.

However, many companies find themselves unprepared to approach these IT hurdles. As Sebastian Abbinanti, President of The Isidore Group, explains, “Your business’s future depends on its ability to adeptly handle IT obstacles. Relying on managed IT services is a strategic way to handle these issues.”

However, the main questions many businesses have is “what exactly are managed IT services, and how can they benefit my business?” In this article, we will answer these questions and explain how managed services work.

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Understanding Managed IT Services

Managed IT services generally involve handing off your day-to-day IT tasks to a third party known as a managed services provider (MSP). This sets them apart from traditional in-house IT management.

They are often governed by a Service Level Agreement (SLA), which clearly outlines the services you can expect to receive from the MSP and the metrics on which they are measured.

Choosing this model means you will work directly with experts who remotely oversee and maintain your IT environment to ensure uninterrupted operations.

Even for those who understand technology, in-house IT management can take you away from your core business activities. By entrusting your IT tasks to a dependable MSP, you not only free up time but can also generate significant cost savings.

According to research from CompTIA, 50% of businesses that collaborated with an MSP reported saving up to 24% on their annual IT expenses. Furthermore, 33% saw savings ranging between 25% and 49%, while 13% saved more than 50% by relying on managed IT services.

Given their potential for cost efficiency, it’s no wonder that businesses are outsourcing 37% of their IT-related tasks and dedicating 13.6% of their budgets to outsourcing.

What are Managed IT Services

Source: 99Firms.com

What Managed Services Offer for Your Business

To fully understand managed IT services and their benefits, let’s take a closer look at the full range of services MSPs offer.

1. Network Monitoring and Management

This service focuses on the vitality of your company’s computer network, ensuring consistent connectivity.

2. Data Backup and Recovery

Data protection is vital for your business. These services provide reliable data backup and efficient recovery methods.

3. Cybersecurity Services

As digital threats continue to evolve, stepping up your defenses with industry-leading protocols is essential, especially since the average cost of a cybersecurity incident is $4.45 million.

4. Cloud Computing Services

An MSP can help you seamlessly transition to the cloud. They often have experts who can help you with migration, management, continuous cloud support, and other cloud services.

5. IT Helpdesk Services

Reliable technical support is always just a phone call away. This helps to minimize disruptions to your workflow to help you maintain your productivity.

6. Software and Hardware Updates

Gain a competitive edge with the latest technology solutions. MSPs keep your system updated to ensure you mitigate issues with old or outdated hardware and software.

7. IT Consulting Services

Get tailored insights from seasoned professionals that influence educated IT decisions, deploy new solutions, improve your budgeting, and craft comprehensive plans for your business’s future.

Understanding Managed IT Services

Managed IT services generally involve handing off your day-to-day IT tasks to a third party known as a managed services provider (MSP). This sets them apart from traditional in-house IT management.

They are often governed by a Service Level Agreement (SLA), which clearly outlines the services you can expect to receive from the MSP and the metrics on which they are measured.

Choosing this model means you will work directly with experts who remotely oversee and maintain your IT environment to ensure uninterrupted operations.

Even for those who understand technology, in-house IT management can take you away from your core business activities. By entrusting your IT tasks to a dependable MSP, you not only free up time but can also generate significant cost savings.

According to research from CompTIA, 50% of businesses that collaborated with an MSP reported saving up to 24% on their annual IT expenses. Furthermore, 33% saw savings ranging between 25% and 49%, while 13% saved more than 50% by relying on managed IT services.

Given their potential for cost efficiency, it’s no wonder that businesses are outsourcing 37% of their IT-related tasks and dedicating 13.6% of their budgets to outsourcing.

What are Managed IT Services

Source: 99Firms.com

What Managed Services Offer for Your Business

To fully understand managed IT services and their benefits, let’s take a closer look at the full range of services MSPs offer.

1. Network Monitoring and Management

This service focuses on the vitality of your company’s computer network, ensuring consistent connectivity.

2. Data Backup and Recovery

Data protection is vital for your business. These services provide reliable data backup and efficient recovery methods.

3. Cybersecurity Services

As digital threats continue to evolve, stepping up your defenses with industry-leading protocols is essential, especially since the average cost of a cybersecurity incident is $4.45 million.

4. Cloud Computing Services

An MSP can help you seamlessly transition to the cloud. They often have experts who can help you with migration, management, continuous cloud support, and other cloud services.

5. IT Helpdesk Services

Reliable technical support is always just a phone call away. This helps to minimize disruptions to your workflow to help you maintain your productivity.

6. Software and Hardware Updates

Gain a competitive edge with the latest technology solutions. MSPs keep your system updated to ensure you mitigate issues with old or outdated hardware and software.

7. IT Consulting Services

Get tailored insights from seasoned professionals that influence educated IT decisions, deploy new solutions, improve your budgeting, and craft comprehensive plans for your business’s future.

7 Important Benefits of Managed Services

1. Cost Efficiency

With a fixed monthly fee, MSPs help you avoid the expenses of hiring and managing a full-time in-house IT team.

2. Access to Expertise

You’ll work with a team of experienced IT professionals, which is something often unattainable for many smaller businesses due to budgetary limitations.

3. Proactive Technical Support

Address technical issues before they escalate, ensuring uninterrupted operations and a problem-free workday.

4. Improved Scalability

As your business grows, your IT resources can grow alongside it. An IT partner that offers scalable services gives you the flexibility to scale them up or down depending on your needs.

5. Advanced Cybersecurity Measures

Adopt the latest security measures and craft a holistic cybersecurity strategy that improves your business’s security posture and data protection methods.

6. Core Business Focus

Redirect your energy to your primary business objectives, leaving your IT concerns to a team of experts who can handle and resolve them.

7. A Better Alternative to Traditional IT Services

One of the most important elements that set managed IT services apart from traditional services is that they provide ongoing proactive support whenever necessary along with predictable monthly pricing and convenient flexibility.

Traditional IT services tend to be more reactive, focusing primarily on break-fix solutions. They also have limited or no flexibility, varying costs, and are usually only available during regular business hours.

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When Should You Consider Using Managed IT Services?

There are several instances where partnering with an MSP is much to your advantage. They include:

1. Business Expansion

As your company grows, in-house IT can become difficult to manage. Managed services help to ease the expansion process through dependable support and easily scalable service offerings.

2. Recurring IT Challenges

If your business is constantly prone to facing IT-related issues, it’s time to seek external expertise to eliminate them.

3. Meeting Compliance Requirements 

Certain sectors like healthcare and finance demand specialized IT knowledge. Although 71% of companies believe in their compliance efforts, maintaining this standard is crucial, as it helps you avoid fines, sanctions, legal issues, and reputational damage.

How to Choose the Right Managed IT Services Provider

It’s one thing to fully grasp the managed IT services meaning, but it’s another to find a provider whose services properly align with your needs. Here are some things to look for when you’re doing your due diligence on prospective IT partners.

1. Look for Expertise

Ensure the MSP understands your industry and has prior experience working within it.

2. Examine Past Feedback

Past performance is indicative of an MSP’s success. Look for client reviews and references before you choose a provider.

3. Understand SLAs

Be sure to ask the MSP if they have a Service Level Agreement, and understand what it covers.

4. Focus on Cybersecurity

The ideal MSP is one that always ensures robust cybersecurity measures are in place.

Traditional vs. Managed IT Services: A Quick Comparison

Feature

Traditional IT Services

Managed IT Services

Cost

Variable (often higher)

Predictable monthly fee

Access to Expertise

Limited to in-house team

Wide range of IT specialists

Maintenance Approach

Reactive (break-fix model)

Proactive

Scalability

Limited flexibility

High flexibility

Security Updates

Manual

Regular and automated

Support Availability

Regular business hours

Available outside of regular business hours

Updates and Upgrades

Manual, as needed

Regular and timely

Focus on Core Business

Diverted

Enhanced

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Managed IT services are pivotal for today’s businesses to properly navigate the ever-changing IT landscape. By understanding how managed services work, you can make educated decisions to enhance your operations.

As a leading managed services provider, The Isidore Group delivers unparalleled managed services designed for small businesses like yours. Our services include advanced cybersecurity measures, fast-acting helpdesk services, expert IT consulting, and more.

Looking to improve your IT operations? Contact us today for more information and to schedule a free consultation.